Shipping Policy

Shipping coverage

Baseline Labs ships throughout the Philippines using reliable local couriers. All domestic orders with a total value of ₱3,500 or above qualify for free shipping.

Orders below ₱3,500  incur a shipping fee, which will be communicated prior to dispatch. Orders are processed and dispatched once payment has been confirmed.

We do not ship Internationally.

Couriers and Tracking

Baseline Labs uses J&T Express couriers for all domestic shipping. Both COD orders and bank payment orders are included and tracking will be provided to you. 

Order verification & claims

Due to the nature of our products — including peptides and lyophilized powders — continuous video recording is mandatory when opening your package.

The video must be unedited and clearly show the sealed parcel, shipping label, and contents being unpacked. This requirement applies to any claims involving missing items, incorrect orders, or damage during transit.

Claims submitted without valid video evidence will not be accepted.

No refund policy

All sales are final. Due to health, safety, and product integrity considerations, we do not offer refunds or returns under any circumstances.

Once peptides and lyophilized powders have been shipped or handled, product integrity cannot be guaranteed. This policy is strictly enforced to protect quality standards and ensure compliance with handling requirements.

By placing an order with Baseline Labs, you acknowledge and agree to this Shipping Policy.